GenAi

Where Does GenAI Meet Customer Experience?

Bad service leaves a mark, whether it’s hold music, chatbot loops, or templated emails. GenAI is reshaping customer experience with faster, smarter, more human interactions. At Planna, we believe the future isn’t humans versus AI—it’s humans with AI.

03 Sep 2025 5 min
Home insurance

The Top 10 Home Insurance Claims

Some home insurance claims are far more common than others, and each can affect your premium differently. We look at the top 10 claims in the UK and the steps you can take to reduce your risk.

10 Feb 2025 4 min
Home insurance

BURST PIPES AND ESCAPE OF WATER CLAIMS

Burst pipes and leaks are among the most common home insurance claims. We explain what's covered, the common causes of escape of water, how to prevent and detect leaks and how to make a claim.

13 Jan 2025 7 min
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